Privacy Policy

📋 Introduction

89bet ("we", "our", or "the Platform") is committed to protecting the privacy and personal information of all registered users and visitors on our platform. This Privacy Policy explains the types of personal data we collect, the purposes for which we use that data, and the choices and rights available to you as a user.

By accessing or using 89bet, you confirm that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy. This policy applies to all users accessing the platform from Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

89bet is intended exclusively for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has submitted personal information, we will take immediate steps to delete that data from our systems.

📂 Information We Collect

In order to provide a safe, reliable, and enjoyable experience on 89bet, we collect the following categories of personal information during registration, account management, and normal use of the platform:

• Identity information: full name, date of birth, gender, and a copy of a government-issued ID for KYC verification purposes.
• Contact information: email address, mobile phone number (used for bKash/Nagad OTP verification and account recovery).
• Financial information: deposit and withdrawal history, preferred payment methods (bKash, Nagad, Rocket, Upay, bank transfer), and transaction references. We do not store full card numbers or mobile banking PINs.
• Usage data: game history, betting activity, session duration, device type, browser type, and approximate IP-based location data.
• Communications data: records of customer support interactions, live chat transcripts, and any feedback or complaints submitted to us.

We collect this information directly from you during registration and account use, automatically through cookies and analytics tools, and occasionally from trusted third-party verification providers where required by responsible gaming or KYC obligations.

🤝 Sharing of Your Information

89bet does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only in the following limited and necessary circumstances:

• Payment service providers: with payment processors such as bKash, Nagad, and participating banks, strictly for the purpose of completing your transaction.
• Technology partners: with game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, which supply the games integrated into our platform. These providers may receive session identifiers but do not receive your financial or full identity data.
• Regulatory and law enforcement authorities: where we are legally required to disclose information in response to a valid court order, regulatory inquiry, or government request under applicable Bangladeshi law.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

In all cases of sharing, we require recipient parties to maintain appropriate data security standards consistent with this Privacy Policy and applicable law. We do not permit third parties to use your data for their own independent marketing purposes.

🔑 Data Security

89bet employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, secure password hashing using industry-standard algorithms, role-based access controls to limit staff access to sensitive data, and regular security audits of our platform infrastructure.

While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials — including your username, password, and bKash/Nagad mobile number — confidential. If you suspect any unauthorised access to your account, please contact our support team immediately.

🍪 Cookies and Tracking Technologies

89bet uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse platform traffic. A cookie is a small text file stored on your device by your browser when you visit our site. Cookies do not give us access to your device and cannot read any personal data already stored there.

We use the following types of cookies on the 89bet platform:

• Essential cookies: required for core platform functionality such as session management, login state maintenance, and secure payment flow. These cannot be disabled without affecting platform functionality.
• Analytics cookies: used to understand how users interact with the platform, which pages are most visited, and how sessions are navigated. This data is aggregated and anonymised.
• Preference cookies: used to remember your settings such as language preferences and display options so that your experience is consistent across visits.

🗓️ Data Retention

89bet retains your personal data for as long as your account remains active and for a reasonable period thereafter in order to comply with our legal, regulatory, and responsible gaming obligations. Specifically, financial transaction records and KYC documentation are retained for a minimum of five years following account closure to satisfy anti-money laundering and fraud prevention requirements under applicable law.

When data is no longer required, we securely delete or anonymise it so that it can no longer be associated with you as an individual. You may request early deletion of certain categories of data subject to our legal retention obligations by contacting our support team.

🌐 Third-Party Services

The 89bet platform integrates with a number of third-party service providers to deliver its full range of features. These include game content providers such as Pragmatic Play, Evolution Gaming, and Spribe; payment gateway operators including bKash and Nagad; and analytics tools used to monitor platform performance. Each of these third-party providers operates under its own privacy policy and data handling practices.

89bet is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the 89bet platform. We select third-party partners carefully and require that they maintain data protection standards consistent with our own.

🔄 Changes to This Privacy Policy

89bet reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered users by email or via a prominent notice on the platform. Your continued use of 89bet following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your information. The most current version of this policy will always be available at this URL.